Service companies - Does it apply to a freelancer?

HOWdesign.com - Doing Business

I often post things just to keep track of them. Knowing that by putting a note here in my blog I have a way to find the content again if I want it. Providing good service is part of my mantra - so I read a lot on it. I came to this article expecting great things and was disappointed. It was from a small company perspective. Then I realized that there were still parts that applied and I further realized that there was an opportunity to do a bit more thinking about my own client service.